Privacy Policy

A.  Introduction

This Privacy Policy describes the information Medical Weight Loss Clinic collects and how we use that information.  Medical Weight Loss Clinic takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy.  Medical Weight Loss Clinic will not sell, share or rent your personally identifiable information or a list of our patients to third parties.  However, as described in more detail in Part C below, there are limited circumstances in which some of your information will be shared with third parties, under strict restrictions, so it is important for you to review this Privacy Policy. 

If you have questions or concerns regarding this Privacy Policy, you should contact MWLC by email at info@mwlc.com.

Notification of Changes

This policy may be revised over time as new features are added to the Medical Weight Loss Clinic service or as we incorporate suggestions from our patients.  By visiting and using our site, you are accepting the practices in this privacy notice, including all such changes and updates that have been made as of that date.  Please check the Medical Weight Loss Clinic website at www.mwlc.com at any time for the most current version of our Privacy Policy.

Medical Weight Loss Clinic's website may include links to third party websites.  These sites are governed by their own privacy statements, and Medical Weight Loss Clinic is not responsible for their operations, including but not limited to their information practices.  Users submitting information to or through these third party websites should review the privacy statement of these sites before providing them with personally identifiable information.

B.  Information We Collect

Medical Weight Loss Clinic collects and stores the information you submit on Medical Weight Loss Clinic’s website via web browser, network, device and information we receive through our interactions with you.

Required Information

When you schedule a consultation by booking on this website, Medical Weight Loss Clinic collects personal information such as full name, email address and phone number from you to complete the booking.  We share this information with Squarespace, our scheduling service provider, so that they can provide online booking services to us. Upon program enrollment, patients may be bound to other documents/agreements.

Website Traffic Information

Because of the way that World Wide Web communication standards work, when you arrive at or leave Medical Weight Loss Clinic's Web site, we automatically receive the web address of the site that you came from or are going to.  We also collect information on which pages of our website you visit while you are on Medical Weight Loss Clinic's site, the type of browser you use and the times you access our website.  We use this information only to try to understand our users’ preferences better and to manage the load on our servers, so as to improve our service and your experience with Medical Weight Loss Clinic.  Medical Weight Loss Clinic does not track the websites that you visit before or after you leave Medical Weight Loss Clinic's website.

Our Use of “Cookies”

We partner with a third party advertising network to manage our advertising on other websites.  Our ad network partner uses cookies to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests. 

Customer Service Correspondence

If you send us correspondence, including emails and faxes, we retain such information in the records of your account.  We will also retain customer service correspondence and other correspondence from Medical Weight Loss Clinic to you.  We retain these records in order to measure and improve our customer service.  We may, over time, delete these records if permitted by law.

Questionnaires, Surveys and Profile Data

From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and needs.  The use of the information collected will be explained in detail in the survey itself.  If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.

C.  Our Use and Disclosure of Information

Internal Uses

Medical Weight Loss Clinic uses the information collected about you in order 1) to provide our services, 2) to provide customer service, 3) to determine your eligibility to use our services and products, 4) to improve our products and services, and 5) to market our products and services to you.

You may opt out of receiving any communication by using the unsubscribe instructions in any email, SMS or other messaging platform message from Medical Weight Loss Clinic.

Disclosure to Third Parties or Other Medical Weight Loss Clinic® Patients

Medical Weight Loss Clinic will not sell or rent any of your personally identifiable information to third parties.  Medical Weight Loss Clinic will not share any of your personally identifiable information with third parties except in the limited circumstances described below, and with your express permission.

1.  Patients of Medical Weight Loss Clinic who have proven successful on their weight loss program may be invited to partake in our Testimonial Program.  Patients that participate in our Testimonial Program are not compensated for their involvement.  With a signed Marketing Release form, testimonials include a before and after picture, name, total weight loss and a personal statement.  Testimonials are distributed to clinics, print media and electronic media, including internet, television and radio.

2.  We disclose information that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activity.

3.  We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.

4.  We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).

5.  We share aggregated statistical data with our business partners or for public relations.  For example, we may disclose that a specific percentage of our users live in a specific region.  However, this aggregated information is not tied to personally identifiable information.

6.  As with any other business, it is possible that Medical Weight Loss Clinic in the future could merge with or be acquired by another company.  If such an acquisition occurs, the successor company would have access to the information maintained by Medical Weight Loss Clinic, including customer account information, but would continue to be bound by this Privacy Policy unless and until it is amended as described in Section A above.

Our Contacts with Medical Weight Loss Clinic® Patients

We communicate with patients on a regular basis via email and text messaging to provide requested services, and we also communicate by phone to service patients and resolve customer complaints.  We use your email address to confirm your Medical Weight Loss Clinic appointments, to send information about important changes to our products and services, and to send notices and other disclosures required by law.  

Upon booking your consultation via mwlc.com, the opt-in box will be automatically pre-checked so you acknowledge that you are the current wireless service subscriber and/or authorized user of the mobile phone number and consent to receive an automated text message to the enrolled mobile phone number from Medical Weight Loss Clinic to confirm receipt of your booking request and messaging with helpful tips, reminders, and special offers in the future (text messages will vary in frequency by texting program). If you do not wish to receive SMS text messages, uncheck the box prior to submitting your booking request or reply "STOP" to the confirmation message on your mobile phone to unsubscribe or cancel at any time. Text “HELP” for help.

In connection with independent audits of our financial statements and operations, the auditors may seek to contact a sample of our customers to confirm that our records are accurate.  However, these auditors cannot use personally identifiable information for any secondary purposes.

Internet Address Information

We use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use.

D.  Information Security

Medical Weight Loss Clinic is committed to handling your customer information with high standards of information security. Your personal health information is stored in encrypted form on computers.  Medical Weight Loss Clinic restricts access to your personally identifiable information to employees who need to know that information in order to provide products or services to you.  Medical Weight Loss Clinic maintains physical, electronic and procedural safeguards to guard your nonpublic personal information.  We test our security systems regularly.

E.  Contacting Us

If you have any questions or concerns about these privacy policies, Medical Weight Loss Clinic's® information practices, or your dealings with Medical Weight Loss Clinic®, please contact us via email at info@mwlc.com, or call us at 1-800-GET-SLIM, Monday through Friday between the hours of 9am and 5pm EST, or write to us at Medical Weight Loss Clinic®, 23625 Northwestern Hwy., Southfield, MI 48075.

Thank you for your interest in Medical Weight Loss Clinic.

 

 

 

*Results may vary. Minimum purchase required. Some restrictions apply and discounts may not be used for online purchases.
When you enroll in a Medical Weight Loss Clinic program, the length of your program will be determined by you and the staff based on the amount of weight you want to lose and how quickly you want to lose it. Your actual weight loss will be determined by many factors, including, but not limited to: your medical circumstances, the plan you choose, adherence to the meal plan and use of nutritional supplements. Your goal and program duration information will be given to you in writing at the time of enrollment. As your program progresses, the rate you lose weight may change and you will have the opportunity to discuss this at every daily visit with your weight loss consultant, where changes to your meal plan and/or program can be made.